DirectAsia Reviews

To get a quote from DirectAsia, one can follow these steps:

1. Visit the DirectAsia website.
2. Select the type of insurance needed, such as car, motorcycle, or travel.
3. For car or motorcycle insurance, provide details like the brand and model of the vehicle, the year of first registration, and the main driver's date of birth.
4. For No Claim Discount (NCD), the information can be found on the renewal notice received from the current insurer.
5. After providing all the necessary details, a quick quote can be obtained.

Please note that the main driver must be aged between 20 to 70. DirectAsia offers flexible plans and is the only company in Singapore to offer NCD60 for car insurance, or NCD30 for motorcycle insurance. The pricing is fully transparent and there's no insurance jargon. Enjoy exclusive partner promotions when choosing DirectAsia Insurance. The process is simple and can be completed online. If additional protection is needed, optional benefits are available at a reasonable price.

DirectAsia can be contacted through the following means:

• Customer Care Hotline: 6665 5555 (Monday - Friday: 9am - 7pm)
• Mailing Address: 16 Raffles Quay, #39-01 Hong Leong Building, Singapore 048581
• Service Counter: 16 Raffles Quay, #39-01 Hong Leong Building, Singapore 048581 (Monday - Friday: 8am - 6pm, temporarily closed due to coronavirus situation)
• Email: claim@directasia.com
• Fax: 6423 1196
• Overseas / Emergency: +65 6991 3555
• Claims Hotline in Singapore: 6532 1818 (Monday - Friday: 9am - 5pm)

Please note that the response time may vary, especially during exceptionally busy times. It is recommended to fill in the form on their website for a member of the appropriate team to get back to you. They aim to answer within one or two business days.

"DirectAsia.com" is an insurance company that offers a variety of products and services. The key offerings cover general insurance products for customers' car, motorcycle, and travel needs. The company was launched in Singapore in 2010 with a goal of changing the face of insurance in Asia. It offers quick, convenient online insurance with clear, jargon-free choices and transparent pricing. DirectAsia is wholly owned by global insurer Hiscox since 2014. The company has a customer satisfaction rating of more than 90%, indicating a high level of service excellence. It also offers exclusive partner promotions, providing additional benefits to customers. For example, customers can get up to $100 worth of Shell fuel plus free 24-hour breakdown assistance with their car insurance. The company's insurance policies are written in clear and simple English, designed to be easily understood by customers. The company is a member of the Policy Owners' Protection Scheme (PPF Scheme) that protects the interests of policyholders in the event an insurer fails. This provides added assurance to customers. The company's customer specialists offer personalized solutions for car, motorcycle, and travel insurance requirements in and out of Singapore. Customers have direct access to and custom control over their policy. The company has received several awards for its service excellence, including the Feefo Official Platinum Trusted Service Award from 2020 to 2024 and the Feefo Official Gold Trusted Service Award in 2018 and 2019..

Based on the available information, DirectAsia primarily offers motor and travel insurance. There is no mention of home insurance in their offerings. For more accurate information, it's recommended to visit their official website or contact them directly.

At DirectAsia, customers have the option to pay their premiums in monthly instalments with their credit card at no additional cost. This applies to both travel insurance and car insurance policies. However, if a policy is cancelled or a claim is made against it, the outstanding balance of the instalments from the annual premium must be paid in full immediately.

Refunds, in the event of a policy cancellation, are only done via PayNow or bank transfer. The refund premium is calculated based on the unexpired period of insurance, the original period of insurance, and an applicable cancellation fee. The refund is typically received within 14 days.

It's also possible to use a friend or family member's credit card for premium payment, but their authorisation is required. For any further queries, customers are advised to send an email to DirectAsia.

DirectAsia.com is an insurance company that provides car, motorcycle, and travel insurance policies. They do not have a traditional return policy as they deal with insurance policies, not physical goods. However, they do have a policy cancellation process.

If a policyholder wishes to cancel their insurance policy, they need to provide certain documents such as the Sale/Purchase Agreement by the car dealer stating the details of the sale of the vehicle, and the effective sold date and handover date; OR the LTA Notification Transfer of Ownership for the vehicle. Once these documents are received, the cancellation date is backdated to 1 day after the vehicle sold/handover date.

The refund premium for the cancellation is calculated based on the following conditions: Premium Refund = [Premium x (Unexpired Period of Insurance (Days) / Original Period of Insurance (Days))] – Applicable Cancellation Fee ($90 inclusive of GST). This is subjected to no claim/accident in the current policy period and no outstanding money owed.

As for a shipping policy, DirectAsia.com does not deal with physical goods, so they do not have a traditional shipping policy. However, they do provide their insurance policy documents and claim forms online for easy access by their policyholders.

Please note that this information is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit DirectAsia.com or contact their customer service directly.

The cancellation fee for DirectAsia.com varies depending on the type of insurance policy. For annual travel insurance plans, the cancellation fee is S$10 (inclusive of GST). For single trip travel insurance plans, the cancellation fee is also S$10 (inclusive of GST). For car insurance policies, the cancellation fee is S$90 (inclusive of GST). For motorcycle insurance policies, the cancellation fee is $53.50 (inclusive of GST). Please note that these fees are applicable as long as no claim has been made under the policy..

To contact customer service at DirectAsia.com, there are several methods available. The Customer Care Hotline is 6665 5555, available from Monday to Friday, 9am - 7pm. For overseas or emergency situations, the contact number is +65 6991 3555. There is also a Claims Hotline in Singapore, which is 6532 1818, available from Monday to Friday, 9am - 5pm. Alternatively, an email can be sent to customerservice@directasia.com. The mailing address is 16 Raffles Quay, #39-01 Hong Leong Building, Singapore 048581. Please note that the service counter at this address is temporarily closed due to the coronavirus situation..